Cycles United Online is a South African registered company having been in business since 2018, we comply fully with South African law relating to online order companies and the distance selling regulations. We want you to be totally happy with your purchase and our service and invite your comments if we fail in any way. Our terms and conditions do not affect your statutory rights.
Delivery times and Postage costs
Delivery times are normally 2-3 working days Locally.
Deliveries will be done 10 DAYS after the national COVID-19 lockdown ends. Please be patient while we process your order during this time.
Refund and Returns policy
We want you to be totally happy with you purchase, if not you can return it to us for a refund or exchange.
The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs.
The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
Product images are only for display purposes. Product specifications may vary from images used.
Any complaints regarding the standard and quality of the product or products bought by consumers through the online store should be directed to the Manager email@example.com.
Pricing and Payment
All prices are in Rand and include VAT at the standard rate (15%). Purchase made outside of South Africa can order VAT free. When ordering you must state the correct card holders details including address, these details are checked for security reasons and any mis-match in details may cause a delay.
Credit card security
We now use PayFast to process our on-line orders, PayFast is one of the leading payment service providers. This is probably the most secure credit card payment method available, using all the latest encryption methods. Your credit card details are not stored on any servers or computers.
Accuracy of website
We aim to keep all pictures and product descriptions up to date and as accurate as possible, however we have to rely on the manufacturers and suppliers to provide the correct information to ourselves. Cycles United Trading (Pty) Ltddo try and clarify information provided is correct but occasionally due to manufacturers product development changes to a product can occur. Where a weight is given for a particular product this is the weight quoted by the manufacturer and we cannot guarantee its accuracy. If any product we supply is different from the description given we will of course refund or replace.
We aim to keep all of the goods listed on our website physically in stock, we do not like some of our competitors list ever single item from ever wholesalers catalogue as it is not feasibly possible to offer a good service. We update our site daily so what is listed is in stock, however occasionally mistakes can happen and if we are out of a product that you order that will delay despatch by more than 48 hours we will contact you by email or telephone within 24 hours and give you the opportunity to cancel, wait or have an alternative.
Offers, Coupons & Discounts
Offer cannot be applied retrospectively. The following exclusions apply:
- All Handbuilt Wheels
- Gift Vouchers
- All Bundle Deals
We reserve the right to vary, suspend, or cancel offers without notice.
Compatibility and Fitment.
Many of the products we sell require knowledge on how to fit it and its compatibility with other parts. We are here to offer any technical help via email or the telephone if required if you are unsure. Cycles United Trading (Pty) Ltdadvises that if you are unsure on how to fit any part and set it up correctly that you seek the help of a qualified cycle mechanic. Failure to fit the correct compatible part and/or to fit that part correctly could lead a serious injury or accident.
And FinallyWe operate as an ethical, customer focused business and make every effort to ensure a positive experience in dealing with our customers. We know that you have a choice, and appreciate that you choose us.